Are you a data scientist with a passion for Python, natural language processing (NLP), deep learning, machine learning, data analytics, data science, SQL, and artificial intelligence? Join our team at Hiver and be part of a dynamic and innovative company that is revolutionizing the way businesses manage their customer support operations.
Key responsibilities:
1. Utilize your expertise in Python and machine learning algorithms to develop models for analyzing customer data and predicting trends.
2. Implement NLP techniques to extract valuable insights from unstructured data sources such as customer conversations and feedback.
3. Collaborate with cross-functional teams to design and implement data-driven solutions that improve customer experience and operational efficiency.
4. Conduct in-depth data analysis using SQL to uncover patterns and anomalies in large datasets.
5. Stay current on the latest developments in AI and machine learning to continuously enhance our data science capabilities.
6. Present findings and recommendations to stakeholders in a clear and concise manner to drive informed decision-making.
7. Work on innovative projects that leverage AI and data science to create impactful solutions for our customers.
If you are a forward-thinking data scientist looking to make a real impact in a fast-paced environment, apply now and take your career to the next level with Hiver.
Skill(s) required
Data AnalyticsData ScienceDeep LearningMachine LearningNatural Language Processing (NLP)PythonSQL
Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We're a top-rated product on G2 and rank very highly on customer satisfaction.
At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We're profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
