E-commerce Operations Executive Job (Remote)

Key responsibilities:
a. Order & delivery management:
1. Manage and process orders on the WooCommerce platform, ensuring accuracy and timely updates.
2. Coordinate order deliveries via Shiprocket, ensuring all shipments are dispatched and delivered on time.
3. Handle order tracking, and customer inquiries, and resolve delivery-related issues promptly.
4. Sharing order summary reports from Shiprocket/Woo commerce dashboard.
b. Stock management:
1. Monitor and update stock levels to ensure product availability on the website.
2. Perform regular inventory checks and coordinate restocking with suppliers when necessary.
3. Maintain accurate records of stock movements and provide weekly inventory reports.
c. Design and creative support(preferred but not mandatory):
1. Use tools like Canva or other design software to create and render unique T-shirt designs.
2. Collaborate with the marketing team to produce visually appealing promotional materials.
3. Assist in designing mockups for new T-shirt ideas and ensure they align with brand guidelines.
d. E-commerce optimization:
1. Regularly update product listings, ensuring accurate descriptions, pricing, and images.
2. Implement strategies to improve website navigation, checkout experience, and overall user engagement.
3. Identify and suggest improvements for order fulfillment and stock management processes.

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