We seek a proactive and detail-oriented International Support Associate to join our team. In this role, you will be responsible for providing world-class customer support to our global clientele via phone and email. Your primary objective will be to ensure customer satisfaction by resolving queries, providing accurate information, and delivering timely solutions.
Key Responsibilities:
a. Customer Support:
1. Handle inbound and outbound calls professionally, addressing customer inquiries and concerns.
2. Respond promptly to emails, ensuring clear, accurate, and polite communication.
Issue Resolution:
3. Analyze customer problems and provide effective solutions within specified SLAs.
4. Escalate complex issues to the appropriate departments when necessary.
b. Documentation and Reporting:
1. Accurately log interactions in the CRM system.
2. Prepare and maintain reports of customer feedback, issues, and resolutions.
c. Process Adherence:
1. Follow established company protocols and support workflows.
2. Ensure compliance with international support standards and data privacy regulations.
d. Continuous Improvement:
1. Identify recurring issues and recommend process improvements.
2. Stay updated on product features, updates, and service policies.
Qualifications and Skills:
1. Education: Bachelor's degree in any discipline (preferred but not mandatory).
2. Experience:
3. 1-3 years in customer support (international experience preferred).
4. Prior exposure to call and email support roles is an advantage.
Communication Skills:
1. Fluent in English (written and spoken).
2. Additional language proficiency is a plus.
3. US/UK accent mandatory
Technical Skills:
1. Familiarity with CRM software (e.g. - Zohodesk, Freshdesk) and MS Office Suite.
2. Basic troubleshooting skills for technical issues.
Soft Skills:
1. Strong problem-solving abilities and attention to detail.
2. Empathetic and customer-centric approach.
3. Excellent time management and multitasking skills.
Shift timings:- 2:30PM to 11:30PM.
5 days working and rotational week offs.
LawSikho is a legal EdTech company with a vision of creating a global platform focused on upskilling, higher education, and geo-arbitrage career opportunities. We cater to around 35,000+ paid online learners from all over the world at different levels of career experience and count many Fortune 500 and BSE SENSEX 30 companies as our clients.
Our mission is to disrupt the 320 billion dollar US legal industry by creating an army of freelancers from Asia and Africa. Our programs are validated by NSDC, the Government of India & many Foreign Universities. We have grown 8x in the last 6 quarters and have massive growth ahead of us. We own captive media platforms like iPleaders blog and Superlawyer.in & YouTube channels that attract over 2 million users/ month. Here is what makes different about us: Fully remote, work from anywhere in the world. Work with an international team. Only your work delivery matters, zero politics
