We are seeking a proactive and detail-oriented Operations Executive to join our team. The ideal candidate will handle key operational tasks including client communication, customer support, and administrative duties. This role requires strong communication skills and the ability to multitask in a fast-paced environment.
Key Responsibilities:
1. Client Communication: Serve as the first point of contact for clients, maintaining strong and professional relationships.
2. Customer Support: Respond to customer queries, resolve issues promptly, and ensure a high level of satisfaction.
3. Cold Calling: Reach out to potential customers to generate leads and support sales efforts.
4. Email Management: Monitor and respond to emails, ensuring timely and professional communication.
5. Website Monitoring: Regularly check the website for any issues, updates, or necessary changes, ensuring a smooth user experience.
6. Email Writing: Draft and send emails to clients, customers, and internal teams, maintaining clear and effective communication.
7. Query Handling: Address customer inquiries and concerns via phone, email, or chat, providing accurate and helpful information.
Qualifications:
1. Strong verbal and written communication skills
2. Experience in customer service or operations is a plus
3. Ability to multitask and manage time effectively
4. Proficiency in using Microsoft Office and basic website monitoring tools
5. Comfortable with cold calling and customer outreach
If you're organized, communicative, and ready to take on a dynamic role, we'd love to hear from you!
Advance Agility is a human-centric business agility provider that offers certifications in agile, scaling agile, scrum, kanban, leadership, cloud, and technology. As a scaled agile gold partner, we provide SAFe certification training. Our mission is to empower our clients by enabling people, processes, and technology using our tools such as training, coaching/consulting, and resource augmentation. We believe that embracing change is in our DNA, and our client's success is a true reflection of our achievements.
