Retention Executive (Collection) Job (Remote)

Key responsibilities:

1. Contact clients and customers to collect outstanding payments via phone, email, and other communication channels
2. Maintain accurate records of all collection activities and update the payment status in the system
3. Work closely with the finance and sales teams to resolve billing discrepancies and disputes
4. Negotiate payment terms and manage payment plans with clients as needed
5. Provide regular reports on collection progress to the management team

Qualifications:

1. Have previous experience in a similar role, preferably in the education industry
2. Exhibit strong communication, negotiation, and interpersonal skills
3. Be proficient in MS Office and familiar with billing and accounting software
4. Demonstrate the ability to work independently and handle multiple tasks simultaneously
5. Possess detail-oriented and strong organizational skills

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