Senior Software Engineer - L2 Support (MEAN Stack) Job (Remote)

Position: Senior Software Engineer L2 Support - MEAN Stack

Location: Remote (India)

Responsibilities:
- Lead proactive monitoring and troubleshooting of application systems
- Support Implementation and CRM tracks during peak periods
- Master troubleshooting techniques for L2 ticket resolution
- Meet SLAs by collaborating with L3/L4 Support teams
- Assist in resolving software and technical queries efficiently
- Review and validate code/scripts, mentor junior L2 team members
- Monitor infrastructure alerts and mitigate potential risks
- Collaborate with architects to manage customer inquiries
- Perform root cause analysis and manage customer relationships
- Document solutions, contribute to innovation and automation
- Handle scripting tasks for data management
- Own customer technical issues from report to resolution
- Share feature requests and workarounds with internal teams

Requirements:
- 3+ years in application monitoring and support
- Proficiency in MEAN Stack (MongoDB, Express, Angular, Node)
- Experience with AWS services, New Relic, Agile, CI/CD, and DevOps
- Strong communication skills
- Ability to work under pressure and meet deadlines
- Proficient in HTML/CSS and SQL
- Professional degree required

If you're a self-motivated individual passionate about delivering high-quality software and thriving in an innovative environment, we invite you to apply. Submit your resume and relevant project portfolios/GitHub repositories for consideration.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.