Student Success Manager Job (Remote)

Actively hiring
Student Success Manager

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 3,60,000 ₹ 3,00,000 - 3,60,000 /year
Experience
1-2 years
1-2 years experience
Apply By
8 Nov' 24
Posted 3 weeks ago
Job

About the job

Bambinos.Live is one of India's leading EdTech platforms, dedicated to enhancing the learning experiences of young children by providing personalized education programs. Founded by senior leaders with a proven track record as CEOs and COOs in tech and education-focused companies, our leadership team consists of industry veterans with educational backgrounds from IIM Calcutta.

Job Overview:

We are seeking a dedicated and dynamic 'Student Success Manager' to join our team for the US Night Shift. As a 'Student Success Manager', you will play a crucial role in ensuring the success of our students by maintaining strong relationships with both students and parents, addressing concerns, and ensuring a smooth learning journey.

Key Responsibilities:

1. Student & Parent Engagement: Act as the primary point of contact for students and parents, ensuring all queries are addressed promptly and effectively.
2. Program Monitoring: Track student progress and performance, providing feedback to both students and parents. Proactively identify and resolve issues to ensure student success.
3. Customer Retention: Work closely with parents to ensure high levels of satisfaction and retention, recommending additional classes or upgrades as needed.
4. Performance Reporting: Provide detailed reports on student performance and feedback, regularly updating management.
5. Collaboration with Instructors: Work with instructors to ensure high-quality educational outcomes, keeping communication seamless between instructors and families.
6. Issue Resolution: Troubleshoot and resolve any issues students or parents may face with the platform or classes.
7. Night Shift Coverage: Provide support during US working hours (night shift), ensuring availability for families in different time zones.

Requirements:

1. Minimum 1-2 years of experience in customer success, student engagement, or a similar role in the EdTech or education industry.
2. Strong communication skills in English, both written and verbal.
3. Ability to work night shifts (US time zone).
4. Excellent problem-solving skills and ability to maintain a calm, professional demeanor.
5. Familiarity with EdTech platforms and a passion for education.

What we offer:

1. Opportunity to work with a dynamic and growing company in the EdTech space.
2. Career growth opportunities within a fast-paced, innovative company.
3. A collaborative, supportive work environment led by industry leaders.

Skill(s) required

English Proficiency (Spoken) Operations
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

Job Title: Student Success Manager (Night Shift - US Shift)

Company: Bambinos.Live

Location: Remote (Work from Home)

Salary: ₹3.6 LPA + ₹60,000 Annual Bonus

Job Type: Full-time

Salary

Annual CTC: ₹ 3,00,000 - 3,60,000 /year

Number of openings

2

About Bambinos.Live

The world's largest digital academy for developing leadership skills in children which focuses on:

1. Critical thinking
2. Communication
3. Character Building
4. Collaboration

via 1-on-1 and 1-4 online interactive classes.
Activity on Internshala
Hiring since May 2024
7 opportunities posted
Sign up to continue

OR

By signing up, you agree to our Terms and Conditions.
Get govt-approved certification
Build your CV with our
Certification Courses
4- 8 weeks
600k+ learners
Explore Courses