Bambinos.Live is one of India's leading EdTech platforms, dedicated to enhancing the learning experiences of young children by providing personalized education programs. Founded by senior leaders with a proven track record as CEOs and COOs in tech and education-focused companies, our leadership team consists of industry veterans with educational backgrounds from IIM Calcutta.
Job Overview:
We are seeking a dedicated and dynamic 'Student Success Manager' to join our team for the US Night Shift. As a 'Student Success Manager', you will play a crucial role in ensuring the success of our students by maintaining strong relationships with both students and parents, addressing concerns, and ensuring a smooth learning journey.
Key Responsibilities:
1. Student & Parent Engagement: Act as the primary point of contact for students and parents, ensuring all queries are addressed promptly and effectively.
2. Program Monitoring: Track student progress and performance, providing feedback to both students and parents. Proactively identify and resolve issues to ensure student success.
3. Customer Retention: Work closely with parents to ensure high levels of satisfaction and retention, recommending additional classes or upgrades as needed.
4. Performance Reporting: Provide detailed reports on student performance and feedback, regularly updating management.
5. Collaboration with Instructors: Work with instructors to ensure high-quality educational outcomes, keeping communication seamless between instructors and families.
6. Issue Resolution: Troubleshoot and resolve any issues students or parents may face with the platform or classes.
7. Night Shift Coverage: Provide support during US working hours (night shift), ensuring availability for families in different time zones.
Requirements:
1. Minimum 1-2 years of experience in customer success, student engagement, or a similar role in the EdTech or education industry.
2. Strong communication skills in English, both written and verbal.
3. Ability to work night shifts (US time zone).
4. Excellent problem-solving skills and ability to maintain a calm, professional demeanor.
5. Familiarity with EdTech platforms and a passion for education.
What we offer:
1. Opportunity to work with a dynamic and growing company in the EdTech space.
2. Career growth opportunities within a fast-paced, innovative company.
3. A collaborative, supportive work environment led by industry leaders.
