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Technical Support Executive Job (Remote)

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Technical Support Executive

Miko

Work from home

Start date

Starts Immediately

CTC (ANNUAL)

₹ 5,00,000 - 5,50,000 ₹ 5,00,000 - 5,50,000 /year

Experience

3-5 years

3-5 years experience

Apply By

22 Apr' 24

Posted 3 weeks ago

Job

117 applicants

About the job

Key responsibilities:

1. Provide top-notch technical support to customers through various channels, including email, chat, and phone
2. Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions
3. Collaborate with cross-functional teams to escalate and resolve complex technical problems
4. Document customer interactions and resolutions in our support system
5. Proactively identify and communicate recurring issues to the product and engineering teams for resolution
6. Stay up-to-date with product knowledge and updates to provide accurate and effective support
7. Assist in creating and updating support documentation and resources for customers
8. Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly

Skill(s) required

Effective Communication Internet of Things (IoT)

Earn certifications in these skills

Learn Internet of Things

Learn Web Development

Learn Git & Github

Who can apply

1. Candidates with minimum 3 years of experience.

Salary

Annual CTC: ₹ 5,00,000 - 5,50,000 /year

Number of openings

About Miko

Website

We are India's first social robotics startup based in Mumbai. Over two years, we have invented emotionally engaging and adaptive robots that assess and improves a child's weak areas. The IIT Bombay alumni team at emotix has sealed multiple achievements every year on international platforms since 2009 and now has some of the best global artists and mathematicians rolling out the first product.

Activity on Internshala

Hiring since April 2024

1 opportunity posted