As part of Incsub, since 2006, WPMU DEV, with its' award-winning WordPress plugins, hosting, world-beating support, and site management tools, has helped millions of web developers, freelancers, and agencies run and grow their businesses. Are you tech-oriented and love to work from home? Do you like coding and helping people?
Then this is your chance to make a difference. Stop dreaming about tomorrow; join our team at WPMU DEV and let it be the biggest change in your growth today.
Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available and enthusiastic. Our team members work in shifts, and we aim to provide 24/7 coverage to our customers.
Key Responsibilities:
1. Supporting our awesome members and customers
2. Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
3. Hanging out in the WordPress.org forums - being massively friendly, helpful, and useful
4. Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
5. Writing clear and helpful responses to customer queries via email, chat, and our forum.
6. Providing knowledgeable recommendations for solutions to handle customer feature requests.
7. Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
8. Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
9. Assisting with and solving all manner of WordPress questions with style!
10. Being an active part of the Incsub team.
We're looking for a person who will be able to also work on weekends and available to work on the following schedules:
* 4:00 pm - 12:00 am UTC
1. Candidates with minimum 3 years of experience.
2. Candidate must be available to work from 9:30 pm - 5:00 am Indian Standard Time (as the company is based outside of India & their local work timings are 4:00 pm - 11:30 pm Coordinated Universal Time)
Essential attributes and experience required:
* At least 2+ years of experience with WordPress.
* Ability to code using PHP, CSS, MySQL and HTML.
* Good knowledge of the WordPress platform and WordPress hooks & filters
* Ability to diagnose WordPress issues by isolating potential factors and providing resolution
* An understanding of browser console errors and debugging via developer tools
* Attention to detail and aptitude for problem-solving
* Great interpersonal communication skills, being kind, supportive, and all-around friendly
* Being a great team player, keen on working in an expanding, motivated, distributed support team
* Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
* Fluent in English to communicate effectively.
* Ability to work full-time (40 hours/week)
Skill set:
WordPress, technical support, customer support, communication, PHP, CSS, MySQL, HTML
Annual CTC: $ 12,480 - 20,800 /year
We are an established and leading commercial WordPress company with products used on tens of millions of websites. And we are still growing.
Company culture: It's the flexibility and excitement of working for a start-up but with an established business and growing team. We're big on having fun too!
Work remotely: That's right, work flexibly from anywhere in the world. Our crew covers every continent except Antarctica (know any penguins for hire?).
Our team: We're proud to be an ethnically diverse team that embraces all backgrounds and cultures. Everyone is valued, included, and respected.
Your growth: We value and support professional growth; from training and development to providing support for you to step up to the next level.
Get govt-approved certification
