Reservation Executive Job

The Reservation Executive handles requests from guests, companies and travel agents via phone or other platforms. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue targets.
Manage telephone and email reservation enquiries in a prompt and professional manner and in accordance with Hotel standards, ensuring accuracy and attention to detail at all times. Process all room requests, changes, and cancellations and respond to guest questions and queries as appropriate. Identify guests needs and determine appropriate room type, availability and rate and accommodate and document special requests. Ensure guests are aware of all booking conditions including, the Hotel guarantee, special rates, and cancellation policies. Produce quotations and written confirmation to all clients and update amended bookings. Input rooming lists onto the PMS system and set up accurate billing accounts, process advance deposits on reservations and process refunds, in accordance with Hotel accounting policies. Track future room availabilities on the basis of reservations. Ensure all bookings are guaranteed and no-show charges and late cancellation charges are applied where appropriate. Ensure the Hotels reservations policies and procedures are followed. Take responsibility and ownership of any issues or guest complaints, escalating any serious complaints to the

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