Retention Process Manager Job

Key responsibilities:

1. Maintain relationships with existing customers to foster loyalty.
2. Address and resolve customer concerns to prevent churn.
3. Develop and implement strategies to retain customers.
4. Gather customer feedback to identify areas for improvement.
5. Identify opportunities to offer additional products or services.
6. Track retention metrics and analyze trends.
7. Run retention campaigns to incentivize loyalty.
8. Work with sales and marketing teams to align on retention goals.
9. Provide insights on retention performance to stakeholders.
10. Inform customers about product benefits and updates to enhance value perception.

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