1. Assist customers with queries and problems via telephone, emails, chat, etc.
2. Process customer orders accurately & promptly
3. Assist in administrative tasks such as preparing reports, maintaining inventory, and coordinating marketing campaigns
4. Follow up with sales leads in various stages
5. Work with cross-functional teams to resolve customer issues
6. Assist senior consultants or advisors in preparing for candidate meetings, gathering relevant materials, and researching universities and programs
7. Assist in sales customer service processes and standards
MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.