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Senior Associate- Customer Experience Job

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Actively hiring

Senior Associate- Customer Experience

SharePal

Start date

Starts Immediately

CTC (ANNUAL)

₹ 4,00,000 - 6,00,000 ₹ 4,00,000 - 6,00,000 /year

Experience

1-3 years

1-3 years experience

Apply By

23 Sep' 24

Posted 3 weeks ago

Job

87 applicants

About the job

Key responsibilities:

1. Team leadership: Train & lead the customer experience team to maximize customer satisfaction.
2. Customer satisfaction analysis: Monitor and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.
3. Customer query resolution: Directly handle complex customer inquiries and complaints, ensuring timely and satisfactory resolution.
4. Customer experience strategy: Develop and implement customer experience strategies that align with the company's overall goals.
5. Performance management: Evaluate the performance of customer experience team and provide coaching and feedback to improve their skills.
6. Process improvement: Identify opportunities to streamline processes and improve efficiency within the customer experience team.

Skill(s) required

Client Relationship English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Bachelors degree in Hospitality Management, Tourism Management, or a related field.

2. 1-3 years of experience in hospitality, tourism or related fields.

3. Strong leadership and organizational skills.

4. Excellent communication and interpersonal skills.

5. Ability to analyze data and identify trends.

6. Problem-solving and decision-making skills.

7. Customer-centric mindset.

Salary

Annual CTC: ₹ 4,00,000 - 6,00,000 /year

Perks

Informal dress code Free snacks & beverages Health Insurance

Number of openings

About SharePal

Website

SharePal.in is a rental and refurbished platform to make aspirational products accessible and affordable for everyone. One can rent aspirational products like gaming consoles, cameras, travel gear, AV/VR equipment, and more. Available across India, SharePal has served more than 50K customers and helped save them more than Rs 100 crore. Currently, we are a team of 50+. Join our growing team and be part of the next big change!

Activity on Internshala

Hiring since May 2017

162 opportunities posted

24 candidates hired