1. Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner
2. Provide accurate information about products, services, and company policies
3. Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction
4. Maintain detailed records of customer interactions, feedback, and issues
5. Collaborate with other departments to ensure a seamless customer experience
6. Assist with order processing, tracking, and follow-up
7. Provide support during product launches, promotions, and other customer-facing events
8. Identify opportunities for improving customer service processes and provide suggestions to management
9. Stay up-to-date with product knowledge and industry trends
10. Responsible for customer retention and upsell products
'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple- the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we are committed to providing 100% authentically grown organic produce.
While we are organically certified traders and only partner with organically certified farmers (NPOP, PGS, Ecocert), we feel it is important to go beyond the paperwork to ensure the product you receive is naturally grown in the absence of harmful chemicals. Some of the steps we undertake include regularly visiting our farmers & farms, conducting random internal checks on our produce, and working to maintain transparency in our entire operations process.
