Provide guidance and support on benefits policies and processes including enrolment, and employee queries.
Manage the relationship with external vendors and consultants, such as insurance brokers, benefit providers, and compensation surveys.
Provide guidance and support on compensation and benefits issues, such as salary reviews, bonus plans, incentive schemes, recognition programs, benefits enrolment, and employee queries.
Conduct regular audits and reviews of the compensation and benefits programs, and recommend improvements and enhancements as needed.
Respond to and resolve incoming service requests from managers, employees, and HR colleagues.
Promote a working culture where processes are followed to secure service delivery quality.
Investigate and when relevant escalate service requests to the appropriate Area team within HR Service Centre.
Investigate and when relevant escalate problems and opportunities in processes/policies/information and tools to the appropriate owner.
Verify, maintain and improve the HR information on the self-service portal and the internal HR knowledge database.
Cooperate with HR Business Partner on specific service requests when relevant.
Play a central role in improving the local Customer Support services and HR information.
Play a central role in continuously improving/updating the internal HR knowledge base.
Monitor and keep up to date with developments/best practices within Customer Support and other HR areas.
Participation in HR and/or line of business projects.
Qualifications and Skills
Masters degree in human resources, business administration, or related field.
At least 5 years of experience in compensation and benefits, preferably in an HR-shared service center or a multinational environment.
Strong knowledge of compensation and benefits principles, practices, and regulations.
Proficient in Microsoft Office, especially Excel, and HR systems and tools.
Excellent analytical, numerical, and problem-solving skills.
Strong communication, interpersonal, and negotiation skills.
Ability to work independently and collaboratively in a fast-paced and dynamic environment.
High attention to detail and accuracy.
Customer-oriented and results-driven mindset.
Role: HR Manager
Industry Type: Industrial Equipment Manufacturer
Department: Human Resource
Employment Type: Full Time, Permanent
Role Category: HR Operations
Education: Any Graduate / Any Postgraduate
