As a 'Senior Manager' of CRM at Affinity Global Inc., you will play a pivotal role in shaping our customer relationship management strategy using HubSpot. We are seeking a candidate who is not only well-versed in CRM platforms but also possesses a track record of driving results and building strong customer relationships.
Key Responsibilities:
1. Develop and implement CRM strategies utilizing HubSpot to enhance customer engagement and retention.
2. Analyze data and metrics to track the effectiveness of CRM initiatives and make recommendations for improvement.
3. Collaborate with cross-functional teams to ensure alignment and consistency in customer communications and experiences.
4. Lead the implementation and integration of new CRM technologies and tools to streamline processes and improve efficiency.
5. Manage a team of CRM specialists to execute campaigns, monitor performance, and optimize workflows.
6. Provide training and support to internal stakeholders on best practices for utilizing CRM tools and maximizing customer interactions.
7. Stay up-to-date on industry trends and best practices in CRM to continually enhance our strategies and drive business growth.
If you are a dynamic leader with a passion for leveraging CRM technologies to drive customer loyalty and satisfaction, we want to hear from you. Join our team at Affinity Global Inc. and make a significant impact on our customer relationships. Apply now!
1. Candidates with minimum 4 years of experience.
2. Those who are from or open to relocate to Mumbai and neighboring cities
What you’ll need to be successful:
· Proven experience of at least 4-5 years in CRM migration and implementation with HubSpot.
· Experience with any one CRM system such as HubSpot, Salesforce, Zoho CRM, or Pipedrive will be an added advantage.
· Operated in B2B sales environments comparable in size to Affinity.
· Comprehensive understanding of multi-business ad network environments.
· Proficiency in integrating various internal systems with CRM platforms.
· Excellent analytical, troubleshooting, and problem-solving skills.
· Experience in training and supporting sales teams.
· Strong communication skills.
Annual CTC: ₹ 10,00,000 - 20,00,000 /year
Established in 2006, Affinity is an advertising technology holding company that ideates, invests, and develops businesses around the intersection of technology, media, and advertising. It today operates 5 different business units - mCanvas, Siteplug, VEVE, OneDash.ai, Yield Solutions, and GoodGuilt. We solve unique digital advertising and media problems globally by building scalable technology and creating proprietary and thrilling ad/media experiences for brands with a key focus on user experience.
We are a company that realizes that its employees are its most important assets & hence we strive toward providing a conducive work environment, which is flexible, professional, prospering, stable, innovative, and truly international in scope. If you wish to build a career with a thriving, fast-paced and cutting-edge technology company that offers personal & professional growth, we sure do want to hear from you.
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