Senior Telecaller Job

As a Telecaller at Ecommerce Experts, you will play a crucial role in driving sales and providing exceptional customer service. With your English proficiency and strong communication skills, you will be responsible for making outbound calls to potential customers, answering product-related queries, and resolving customer issues. Your expertise in MS-Excel will come in handy as you update and maintain customer databases. Your time management skills will be put to the test as you juggle multiple tasks and prioritize calls effectively. Join our dynamic team and be a part of our fast-paced and exciting work environment.

1. Make outbound calls to potential customers to promote products and services
2. Handle inbound calls from customers to address inquiries and resolve issues
3. Update and maintain customer databases using MS-Excel
4. Collaborate with sales and marketing teams to generate leads and increase sales
5. Provide exceptional customer service by actively listening and addressing customer needs
6. Meet daily and monthly call quotas to contribute to team goals
7. Continuously improve communication skills and product knowledge to better serve customers.

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