1. Outbound calls & lead generation: Make outbound calls to potential students, parents, or institutions to generate leads and interest in the company's educational offerings (online courses, tutoring services, certifications, etc.).
2. Product/Service information: Provide detailed information about the company's courses, programs, packages, and benefits to prospective clients. Answer inquiries and offer customized recommendations based on customer needs and goals.
3. Consultative selling: Engage with prospects to understand their educational requirements and recommend suitable programs or services. Highlight the value proposition of the company's educational products, showcasing the benefits and outcomes.
4. Follow-up & conversion: Follow up with leads who have shown interest to convert them into paying customers or students. Track and manage leads through the sales funnel, ensuring timely follow-ups and follow-through.
5. Enrollment process: Assist prospective students with the enrollment process, providing guidance on course selection, registration, and payment options.
6. Customer relationship management: Build and maintain positive relationships with leads, students, and parents to encourage loyalty and repeat business. Address concerns or issues and ensure customer satisfaction throughout the process.
7. Achieving targets: Meet or exceed daily, weekly, and monthly call and conversion targets. Report daily activities, lead status, and feedback to the management team.
8. Database management: Maintain accurate records of all calls, leads, interactions, and follow-ups in the company's CRM system.
9. Upselling & cross-selling: identify opportunities to upsell or cross-sell additional services or programs that may benefit the client.
10. Feedback collection: gather feedback from leads and clients to improve service offerings and address any concerns.
Requirements:
1. Education: Minimum high school diploma, preferably a graduate in any field (education, business, or marketing preferred).
2. Experience: Prior experience in telecalling, customer service, or sales (preferably in the edtech sector or related fields).
BeyondSkool is India's 1st up-skilling academy for kids which was founded to bridge the gap between what is required by the new world careers and our children's skills. At BeyondSkool, we enrich your child's subject knowledge and upskill kids with higher-order thinking skills of logical reasoning, critical thinking, articulation, innovation, decision-making, and collaboration to create problem solvers, innovators, and influencers.
