Overseeing the service operations of a company to ensure quality customer support and after-sales services
Auditing the work of the service department to identify inefficiencies and devising solutions
Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement
Preparing comprehensive reports detailing all the activities of the service department to the senior management
Kindly share us your updated resume ASAP.
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Reenu Tiwari
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M/S OS Mgmt Consulting Services