1. Handle customer queries and complaints on social platforms like Facebook,
Instagram, LinkedIn, Twitter, reviews on the Play Store/App Store, etc.
2. Connect with the customers through call, email, and social platforms to understand grievances and provide resolutions
3. Liaising up with different verticals to get the end resolution for the customer
4. Adhere to the customer service sensitivity approach while handling complaints and escalations
5. Meet timelines for providing customer resolutions
6. Ensure all written communication complies with customer care procedures
7. Demonstrate a strong acumen to understand the sentiment of the customer and convert negative sentiments to positive sentiments
Skill(s) required
Client InteractionClient RelationshipEffective Communication
Times Internet is the largest Indian Internet Network and the digital venture of Times of India, India's largest media and entertainment group. TIL reaches over 200+ million unique visitors a month who collectively account for 20.4 billion page views and 20 billion minutes spent across web and mobile, with businesses across news, entertainment, sports, local, e-commerce, classifieds, startup investments, local partnerships, and more. Today, it has a diversified set of 35+ digital consumer-facing businesses. Times Prime is India's first comprehensive digital membership service for premium content and exclusive member benefits. The new offering from Times Internet, the digital venture of India's largest media and entertainment group, aims to not only simplify but also elevate every aspect of your life.
