1. Customize the solution to align with the organization's branding and specific requirements
2. Develop and maintain custom applications, integrations, and plugins to extend CRM functionalities
3. Integrate the solution with other systems and applications using APIs, webhooks, JavaScript, and Middleware
4. Implement the CRM system, ensuring a smooth transition from existing systems
5. Gather requirements from client representatives to ensure alignment with their needs
6. Analyze clients' business requirements, translate them, and design customized solutions accordingly
7. Configure CRM settings, workflows, and automations to optimize efficiency
8. Develop connections between the CRM system and other internal systems
9. Conduct training sessions for end-users and support staff to ensure smooth adoption of the developed and configured CRM system
10. Provide ongoing support to users, addressing queries, and troubleshooting issues in a timely manner
11. Develop and maintain documentation for configurations and customizations
12. Perform regular system maintenance, updates, and patches for optimal performance and security
13. Monitor system health, proactively address potential issues, and implement backup and recovery plans in collaboration with the IT team
14. Analyze system performance metrics, identify areas for improvement, and implement enhancements
15. Identify automation and optimization opportunities to streamline processes
16. Implement and customize the software using the admin interface and developer tools
Qualifications:
1. Proven experience in implementing, integrating, and customizing systems, including configuring workflows, automations, and user interfaces
2. Strong knowledge of APIs, webhooks, data models, and ability to develop custom solutions using SDK
3. Sound knowledge of Java to develop custom modules and extensions
4. Familiarity with scripting languages (e.g., JavaScript) for customization and integrations
5. Good understanding of IT infrastructure and server maintenance
6. Skilled in HTML, CSS, JavaScript, and Liquid templating language
7. Knowledgeable in RESTful web services, JSON, XML, and SQL
