Software Operations Trainee Fresher Job

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Actively hiring
Software Operations Trainee

Thane, Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
8 Dec' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Involvement with the client, project management, and sales teams in product onboarding and customer training
2. Engage with the customer success team to build and maintain client relationships
3. Work as the frontier for handling customer queries and recommending software features as per customer needs
4. Analyze and report malfunctions in the software functionality and document test reports
5. Coordinate with the web development team to identify and mitigate root cause issues about the software features

What we are looking for:

1. Excellent communication skills - Can communicate effectively with the client and internal teams regardless of the format (written or verbal)
2. Documentation Skills - drafting procedural documents explaining user workflows, manuals, etc.
3. Testing skills - having an eye for detail, conducting usability and functional testing, and documenting test reports
4. Analytical Skills - conducting root cause analysis, data sanity checks, understanding of correlations between data sets
5. Problem Solver - Ability to solve problems and alleviate conflicts or escalate tactfully
6. Taskmaster - Ability to multitask, manage time, and prioritize

Skill(s) required

Google Suite (G Suite)
Earn certifications in these skills

Other requirements

Only computer science and BSc. IT graduates, preferably

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

Informal dress code

Number of openings

2

About Faclon

Faclon Labs is a Mumbai-headquartered deep-tech IoT company founded by IIT-Bombay alumni. Over the years, we evolved as a one-stop and highly relevant IoT & AI company to drive digital transformation and industry 4.0 among enterprises. Having a focus on deep technologies and continuous innovations, Faclon has become one of the leading companies in the IoT space with an aggressive portfolio of customers in India and overseas.
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Hiring since May 2016
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