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Software Support Engineer Job

Software Support Engineer

Amazon

Chennai

Start date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

2-5 years

2-5 years experience

Apply By

6 Jul' 24

Posted 1 week ago

Job

0 applicants

About the job

Key responsibilities:

1. Provide first level of support for tickets filed on Audible
2. Provide engineering support for incoming tickets including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
3. Work on maintenance of coding projects primarily in Perl or Shell scripts, web technologies, and Java-based projects
4. Read and understand complex application code and make code fixes to resolve support issues
5. Provide software deployment support in staging and production environments
6. Develop tools to aid operations and maintenance
7. Report system and support status
8. Own one or more digital products/components
9. Notify customers, coordinate workflow, and follow-up to maintain service level agreements
10. Work with the Audible engineering team for handing-off or taking over active support issues and to create a team-specific knowledge base and skill set

Skill(s) required

C++ Programming C Programming Effective Communication Java Linux Perl Shell Scripting Software Testing Unix XML

Earn certifications in these skills

Learn Java

Learn Voice App Development

Learn Software Testing

Learn C Programming

Learn C++ Programming

Who can apply

1. Candidates with minimum 2 years of experience.

Other requirements

A. Basic Qualifications:

1. Bachelor’s degree in Computer Science or a related field

2. Proven track record of working on enterprise level large scale n-tier applications

3. Development experience in C/Java or open source based technologies

4. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems

5. Demonstrated experience in Perl or Shell scripts

6. Detailed knowledge of UNIX/Linux operating system and tools

7. Proven ability to troubleshoot and identify the root cause of issues in complex enterprise level applications

8. Skill and passion for problem solving and operational excellence

B. Preferred Qualifications:

1. Can solve problems at their root and step back to understand the broader context

2. Can display energy and initiative in solving problems

3. Can undertake a variety of tasks willingly

4. Can retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done

5. Attention to detail and a can-do approach to work

Salary

Annual CTC: Competitive salary

Number of openings

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About Amazon

Website

At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving customers more of what they want - vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience - and provide sellers a world-class e-commerce platform. We are committed to ensure 100% Purchase Protection for your shopping done on Amazon.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience.