Software Support Engineer Job

Job Overview
We are seeking a dedicated and experienced Software Support Engineer to join our team. This is a Mid-Level, Full-Time, Hybrid position based in Hyderabad, Bengaluru, Pune, Chennai, or Gurgaon. The ideal candidate will have a minimum of 4 years to a maximum of 6 years of relevant work experience.

Qualifications and Skills
Extensive experience in customer service, ensuring client satisfaction by addressing and resolving their software-related issues promptly.
Proficiency in software debugging, with a strong ability to identify and fix errors effectively.
Strong knowledge of SQL for database management and data manipulation.
Exceptional problem-solving skills to analyze issues and develop efficient solutions.
Excellent communication skills, both written and verbal, to interact with clients and team members clearly and professionally.
Hands-on experience with Java and J2EE Web Services to support our software solutions.
Ability to work independently and as part of a team in a hybrid work environment.
Bachelors degree in Computer Science, Information Technology, or a related field is preferred.

Roles and Responsibilities
Provide technical support and guidance to clients, addressing their software-related queries and issues.
Debug and troubleshoot software problems to ensure smooth operation and minimal downtime.
Collaborate with the development team to resolve complex issues and improve software performance.
Maintain and update technical documentation to keep all stakeholders informed.
Monitor and analyze system performance to identify potential issues and implement preventive measures.
Assist in software deployment and configuration to meet client requirements and expectations.
Train and mentor junior support engineers to enhance the overall technical support capability.
Stay updated with the latest industry trends and technologies to provide innovative support solutions.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.