SR International Customer Support Executive Job

Company Overview

FRUGE IT SERVICES is a consulting company with 50 employees. We provide IT solutions and consulting services to clients worldwide. Our headquarters is located in Hyderabad and our website is www.siraconsulting.com.

Job Overview

We are hiring a SR International Customer Support Executive to join our team at FRUGE IT SERVICES. As a SR International Customer Support Executive, you will be responsible for providing excellent customer service to our international clients. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in a similar role and possess strong communication skills.

Qualifications and Skills

1 to 3 years of experience in international customer support or a similar role
Excellent verbal and written communication skills in English
Ability to handle and resolve customer complaints
Strong problem-solving skills
Ability to work in a fast-paced environment
Flexible to work night shifts and rotational shifts
Undergraduate degree or equivalent qualification
Familiarity with CRM software
Good organizational and multitasking abilities

Roles and Responsibilities

Respond to customer inquiries and provide assistance through phone, email, and chat
Handle and resolve customer complaints and issues in a timely manner
Ensure customer satisfaction by providing prompt and professional service
Collaborate with internal teams to address customer needs and improve customer experience
Maintain accurate records of customer interactions and transactions
Stay updated on product knowledge and company policies
Adhere to standard operating procedures and company guidelines
Meet or exceed performance targets and goals
Handle escalations and coordinate with senior team members for resolution
Contribute to team meetings and training sessions

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.