Student Counsellor Job

We are seeking a compassionate and dedicated student counselor to join our team. The student counselor will play a critical role in supporting our students' academic success. This position involves providing virtual counseling, academic guidance, and technical support to help students navigate their online educational journey and overcome any challenges they may face.
The ideal candidate will have excellent communication skills, a persuasive approach, and the ability to connect with potential learners. This role involves outbound calling to generate interest, provide information, and drive enrollments for our online education programs.

Key responsibilities:

1. Handle inbound and outbound calls, emails, and chat inquiries from students and potential learners.
2. Initiate outbound calls to potential learners with the goal of promoting our online courses.
3. Effectively communicate the features, benefits, and unique selling points of our online courses.
4. Conduction of webinars/presentations/interactive sessions with Universities/ Colleges/ Learners to explain program outcomes.
5. Provide accurate and detailed information about courses, enrollment process, and enrollment procedures offering support and troubleshooting as needed.
6. Act as a primary point of contact for learner inquiries related to technical issues, course access, account management, and other platform functionalities.
7. Provide prompt and effective solutions to learner problems by interacting with Program Managers, escalating issues when necessary.
8. Collaborate with other departments, including technical support and academic advisors, to resolve complex issues.
9. Build and maintain positive relationships with potential learners. Provide excellent customer service by addressing inquiries and concerns effectively.

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