Student Support & Admission Officer Job

The 'Student Support Admission Officer (SSAO)' is responsible for counseling, enrolling, onboarding, and offering a delightful overall journey to the students.

Key Responsibilities:

1. Contribute to revenue generation by working on the sales targets and selling/upselling/cross-selling the company's exclusive range of educational courses to existing and prospective students and parents through personal counseling, telephone calls, emails, and other means of communication.
2. Ensure collection of outstanding fees from parents within the specified time.
3. Manage associated administrative activities to ensure a smooth student journey from start to finish at the Institute.
4. Ensure a delightful customer service experience by developing a strong rapport with the students & parents and, addressing their concerns by offering a quick resolution.
5. Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
2. Proficiency in Microsoft Office and writing emails, & comfortable working on software related to Sales & Services.
3. Fluency in the communication of English and Regional languages.

Required Attitude:
1. Strong customer focus.
2. Sense of ownership and accountability.
3. Results-driven mindset.
4. Emotional intelligence for effective teamwork.

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