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Team Lead Job

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Team Lead

Flipkart

Bangalore

Start date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

1-5 years

1-5 years experience

Apply By

13 Sep' 24

Posted 2 weeks ago

Job

0 applicants

About the job

Key responsibilities:

1. Manage a team of social media specialists and oversee their performance
2. Define and drive the most important social media KPIs
3. Meet and sustain all KRAs based on organizational requirements through process reengineering and efficiency analysis
4. Conduct performance appraisals for the teams, effectively implement and drive recognition, rewards, and incentive programs
5. Foster a quality and customer experience culture across the team
6. Ensure effective resource planning for the teams
7. Drive team performance and conduct periodic reviews with team members
8. Manage and oversee social media content
9. Stay updated with the latest social media best practices and technologies
10. Hire and train team members
11. Collaborate across departments and oversee a team to ensure timely, accurate, and courteous responses to customer queries and issues
12. Perform root cause analysis (RCA) and highlight failures for necessary corrective and preventive actions
13. Facilitate and implement process improvement ideas to enhance overall process efficiency and customer experience
14. Work with stakeholders to find solutions for identified problems

Skill(s) required

Client Relationship Data Analysis Effective Communication Problem Solving Social Media Marketing Training And Development

Earn certifications in these skills

Learn Social Media Marketing

Learn Business Communication

Learn Digital Marketing

Learn Business Analytics

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Graduate degree

2. Familiarity with social media management tools

3. Strong content creation and management skills

4. Adaptability to new technologies and trends

5. Experience in crisis management

6. Leadership and team management skills

7. Expertise in KPI analysis and process improvement

8. Excellent communication skills including strong written communication skills with a deep understanding of grammar nuances

9. Proficiency in handling customer inquiries, addressing concerns, and maintaining a positive brand reputation across diverse social channels including but not limited to Facebook, Twitter, Instagram, and LinkedIn

10. Customer-centric approach with the ability to analyze data for ongoing enhancements

11. Flexibility to work around the clock (24/7) as required

12. Keen eye for details and resolution-oriented

13. Excellent problem-solving skills

14. Ability to multitask

15. Ability to identify and implement training and development needs for team leads and teams

Salary

Annual CTC: Competitive salary

Number of openings

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About Flipkart

Website

Flipkart is India's no. 1 online shopping site, Flipkart is an e-commerce marketplace company founded in 2007 by Sachin Bansal and Binny Bansal. The company is registered in Singapore but has its headquarters in Bangalore, Karnataka, India.