Team Leader - Call Centre Job

Company Overview

Dr. Haror's Wellness believes in the power of self-love to transform beauty and life. Experience advanced dermatology services and LoveYourself. With 51-200 employees, the company is in the Health, Wellness & Fitness industry.

Job Overview

Mid-Level: 4 to 6 years of experience, Full-Time position in Delhi, Greater kailash 1.

Qualifications and Skills

Experience in team leadership and call centre operations
Proficiency in Microsoft Excel for data analysis and reporting
Strong skills in tele sales and pre sales techniques
Ability to effectively manage a team and drive performance
Excellent communication and interpersonal skills

Roles and Responsibilities

Lead and manage a team of call centre agents to achieve performance targets
Provide coaching and mentorship to team members for professional development
Monitor call centre metrics and analyze data to improve operational efficiency
Collaborate with other departments to ensure seamless communication and workflow
Handle escalated customer queries and complaints effectively

Interested candidate may drop your CV at 9958741184.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.