Team Leader Job

Position: Team Leader - BPO
Location: Noida
Company: Ocube Services
Role Overview
We are looking for a dynamic and experienced Team Leader to oversee and lead a team of BPO professionals. The ideal candidate will ensure operational excellence, meet performance goals, and maintain a high level of team engagement.
Key Responsibilities
Team Management:Supervise, coach, and mentor a team of associates to achieve individual and team performance targets.Manage daily operations and address team queries and challenges effectively.
Performance Monitoring:Track team performance metrics (KPIs) such as productivity, quality, and attendance.Conduct regular performance reviews and provide actionable feedback to team members.
Operational Excellence:Ensure adherence to company policies, processes, and client SLA requirements.Monitor workflow and delegate tasks to optimize efficiency.
Problem-Solving:Resolve escalations and operational challenges proactively.Analyze data and provide insights for process improvement and efficiency.
Communication:Act as the primary liaison between team members and management.Facilitate regular team meetings and ensure open communication channels.Qualifications & Skills Required
Experience:Minimum 2-5 years of experience in a BPO environment, with at least 1 year in a team leader role.
Education:Graduate in any discipline (preferred).
Skills:Strong leadership and interpersonal skills.Excellent communication (verbal and written) and decision-making abilities.Proficiency in MS Office tools (Excel, Word, PowerPoint).Ability to work in a fast-paced and target-driven environment.What We Offer
Competitive salary and incentives.
A supportive and growth-oriented work environment.
Opportunities for career advancement within the organization.

How to Apply
Interested candidates can share their resumes at bhavneetkaur@im.ocubeservices.com with the subject line: Application for Team Leader - BPO Role.

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