Team Leadership Job

Company Overview
VCATCH works on Six-Sigma standards, backed by its core management team with decades of experience in the BPO industry. We have extended our services to various other sectors including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore, helping our clients achieve significant ROI growth. VCATCH employs 51-200 employees and is headquartered in Bangalore.

Job Overview
We are seeking a Junior Team Leader to join our dynamic team at VCATCH. This is a full-time position based in Bangalore. The ideal candidate will have between 1 to 3 years of relevant work experience. As a Team Leader, you will be responsible for guiding, mentoring, and managing a team to achieve operational excellence.

Qualifications and Skills
Exceptional communication skills (Mandatory skill)
Proven decision-making abilities (Mandatory skill)
Strong problem-solving capabilities (Mandatory skill)
Experience in conflict resolution in a team setting
Ability to delegate tasks effectively
Solid motivational skills to inspire team members
Empathetic approach to team management
Proficiency in strategic planning and execution

Roles and Responsibilities
Lead and supervise a team to ensure targets and deadlines are met
Provide regular coaching, feedback, and training sessions to team members
Communicate effectively with management and other departments
Implement operational strategies to improve team performance and productivity
Ensure adherence to company policies and procedures
Handle and resolve customer complaints and issues in a timely manner
Regularly review team performance and implement plans for improvement
Motivate team members and foster a positive team culture

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.