1. Answer calls professionally to provide information about ERP and services and obtain details of complaints
2. Understand customer complaints related to ERP and can translate them to the IT team properly
3. Maintain and monitor ERP project plans, project schedules, and work hours
4. Assist users in all aspects of ERP system use
5. Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues
6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
7. Document and follow up on important actions and decisions
8. Follow up to ensure that appropriate actions were taken on customer s requests
Requirements:
1. Decent communication skills
2. Prompt, responsive, responsible, and friendly approach to customer situation
Note: As a technical support executive, you have to work closely with a team of software developers. You have to understand the customer's issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product.
VasyERP is a comprehensive cloud-based ERP platform that handles everything from eCommerce to ERP, production, inventory, cloud-POS, smart retail, omnichannel eCommerce, self-checkout, smart cart, mPOS, self-ordering, cloud printing, ERP, customer loyalty and memberships, CRM, self-kiosk, offers and discounts, GST returns, accounting, and hybrid POS and much more!
