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Technical Support Executive Fresher Job

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Technical Support Executive

J2K AI Systems And Technologies

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year

Experience

0-2 years

0-2 years experience

Apply By

22 Oct' 23

Posted 3 weeks ago

Fresher Job

152 applicants

About the job

Key responsibilities:

1. CRM and ERP Support: Provide technical assistance and support to clients using our CRM and ERP systems.
2. Issue Resolution: Diagnose and troubleshoot technical problems, ensuring timely and accurate resolution.
3. Customer Communication: Maintain clear and consistent communication with clients to keep them informed of progress and solutions.
4. System Configuration: Assist clients with system configuration and setup to meet their specific business needs.
5. Documentation: Create and maintain comprehensive documentation of support cases, resolutions, and best practices.
6. Training: Conduct training sessions and workshops for clients to enhance their proficiency in using CRM and ERP systems.
7. Feedback Collection: Gather feedback from clients to identify areas for improvement and provide input to the development team.
8. Collaboration: Collaborate with cross-functional teams to address complex technical issues and implement system enhancements.
9. Quality Assurance: Ensure the quality and reliability of CRM and ERP solutions by testing new features and updates.
10. Continuous Learning: Stay updated on industry trends, CRM, and ERP advancements to provide cutting-edge support.

Skill(s) required

CRM Effective Communication Enterprise Resource Planning(ERP) ERP Implementation and Deployment

Earn certifications in these skills

Learn Web Development

Learn Git & Github

Who can apply

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Number of openings

About J2K AI Systems And Technologies

J2K AI Systems and Technologies believes in giving every customer, whether big or small an unread, an unparalleled experience - in helping select a technology driven product - ERP/CRM, in pricing, in deployment and after sales support. WE ARE SECOND to none. Giving the right advice on licenses. Telling them what they need and not what we want to sell them. Helping them save costs. Customers have the highest degree of regard for us and are always willing to be a case study. Or welcome a new customer to visit their location. With prior appointment, of course. An executive at a dedicated line takes care of everything.

Activity on Internshala

Hiring since August 2023

26 opportunities posted

1 candidate hired