Tele Counsellor Job

Company Overview
PactPulse Solutions, headquartered in Jaipur, is a dynamic business consulting company specializing in empowering businesses across various sectors. With a small but capable team of 2-10 employees, we provide comprehensive services ranging from marketing to consulting, aimed at boosting business growth and development. Discover more about us at pactpulsesolutions.com.

Job Overview
We are seeking a Junior Tele Counsellor to join our team in Pune. This full-time position requires a minimum of 1 year and a maximum of 3 years of work experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and sales expertise. This role offers an opportunity to engage with clients actively and contribute towards their development and satisfaction.

Qualifications and Skills
Excellent communication skills (Mandatory skill) to effectively convey information and build rapport with clients.
Problem-solving skills (Mandatory skill) to identify issues and devise efficient solutions for client satisfaction.
Proven sales skills (Mandatory skill) to persuasively promote services and achieve client acquisition targets.
Active listening to accurately understand client needs and provide appropriate guidance.
Customer service orientation to ensure a positive experience and address inquiries promptly.
Effective time management to prioritize tasks and manage workload efficiently under time constraints.
Proficiency in stress management to maintain composure and deliver quality service in high-pressure situations.
Solid knowledge of counseling techniques to provide insightful assistance and support to clients.

Roles and Responsibilities
Conduct telephonic counseling sessions with potential and existing clients to address their queries and provide information.
Engage in active listening to understand client concerns and tailor responses to their specific needs.
Utilize sales and problem-solving skills to effectively promote services and enhance client satisfaction.
Maintain comprehensive records of client interactions and update them in the database promptly.
Collaborate with the team to develop strategies for client engagement and retention.
Stay informed about industry trends and practices to offer accurate and up-to-date advice.
Provide feedback to management regarding client interactions and suggest areas for improvement.
Participate in training sessions to continually enhance counseling and communication skills.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.