1. Customer Support (Voice Process): Handle inbound calls from Amazon customers and resolve their queries or concerns efficiently. Assist customers with product inquiries, order status, payments, and other service-related issues. Provide clear and accurate information to ensure customer satisfaction.
2. Problem Resolution: Address customer complaints with a problem-solving approach, ensuring swift and effective resolutions. Escalate unresolved issues to appropriate teams when necessary and follow up to ensure resolution.
3. Adherence to Quality Standards (VT10): Maintain high-quality customer interactions, adhering to VT10 quality standards. Ensure every interaction meets the performance and quality benchmarks set by the process.
4. Shift Management: Work in shifts as per the operational requirements, with the ability to adapt to rotational off days. Maintain punctuality and manage shift timings effectively to ensure uninterrupted service.
5. Customer Interaction Skills: Deliver a positive and professional customer experience with every interaction. Maintain a calm and polite tone, even when dealing with challenging customers or situations.
6. Coordination with Teams: Collaborate with internal teams to resolve escalations or issues that require additional support. Maintain effective communication with supervisors to meet performance targets.
7. Reporting and Documentation: Accurately log customer interactions, complaints, and resolutions for future reference. Ensure that all data entered is precise and updated in real-time.
8. Continuous Improvement: Take feedback from quality assessments and coaching sessions to improve performance. Stay updated with the latest product or service information to assist customers effectively.
9. Schedule: Candidates will be scheduled on a daily basis as per the process requirements.
Details:
1. Location: Electron City.
2. Salary: - Fresher: 20,000 - Experienced: Up to 32,000.
3. Shift Allowance: 3,000.
4. Work Days: 5 days working with 2 rotational off days.
5. Transport: Two-way transport provided within a 30 km radius.
6. Age Limit: Up to 35 years.
7. Education: PUC (Both freshers and experienced candidates can apply).
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)
1. Those who are from or open to relocate to Bangalore
Other requirements
1. Excellent communication skills.
2. Problem-solving abilities.
3. Multitasking capabilities.
4. Strong product knowledge.
5. Ability to handle pressure effectively.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
Perks
5 days a week Cab/Transportation facility Health Insurance
Number of openings
10
About Tri-square Infotech
We source, hire, and place candidates in top multinational companies with our 100% free placement services.
Our goal is to create an environment and provide tools that enable field workers to perform at their best, reach their true potential, and enjoy a rewarding professional life. We aim to help our clients get the most out of their field workers, leading to greater investments and increased employment opportunities.
