Telecaller Job

Key responsSales
Use persuasion skills to sell products and services, and meet or exceed sales targets.

Customer service
Answer customer questions and complaints, and follow up with customers after a sale to ensure satisfaction.

Record-keeping
Maintain accurate records of customer interactions, preferences, and purchase details.

Reporting
Create sales reports and manage customer accounts. This can include generating a daily activity report.

Relationship building
Maintain relationships with existing customers, and identify opportunities for upselling or cross-selling.

Troubleshooting
Deal with troubleshooting or complaints, and pass frequent complaints or questions along to the relevant departments.

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