We are looking for a dynamic and engaging Relationship Officer to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring they have a positive experience with our services. This role requires excellent communication skills in both Hindi and English.
Key responsibilities:
1. Client Communication: Engage with clients via phone, email, and in-person meetings to understand their needs and provide them with appropriate solutions
2. Client Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring a high level of customer satisfaction
3. Feedback Handling: Address client queries and complaints promptly and effectively, turning any negative feedback into a positive experience
4. Follow-ups: Conduct regular follow-ups with clients to ensure they are satisfied with our services and to identify opportunities for upselling or cross-selling
5. Reporting: Maintain detailed records of client interactions, feedback, and issues, and report these to the management
Requirements:
1. Languages: Proficiency in Hindi and English (both written and spoken) is mandatory
2. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse clients
3. Customer Service Orientation: A strong commitment to providing excellent customer service and the ability to handle challenging situations with patience and professionalism
4. Interpersonal Skills: Ability to build rapport with clients and manage relationships effectively
5. Problem-Solving Skills: Strong problem-solving abilities and the capability to turn negative experiences into positive ones
6. Time Management: Good organizational and time management skills to handle multiple client interactions and follow-ups efficiently
7. Adaptability: Ability to adapt to different client needs and tailor communication styles accordingly
Benefits:
1. Competitive salary with performance-based incentives
2. Opportunity for career growth and development within the company
3. Friendly and supportive work environment
iWash Hub is a premier laundry and dry cleaning service provider operating on a Pan India basis. The company is dedicated to delivering top-notch laundry solutions to customers across the country. iWash Hub offers a unique franchise model, empowering entrepreneurs to join the network and provide high-quality, reliable laundry services in their local areas. With a focus on convenience, efficiency, and customer satisfaction, iWash Hub is revolutionizing the laundry industry by integrating advanced technologies and eco-friendly practices to ensure the best care for your clothes.
