We are looking for a motivated and results-driven Telesales Representative to join our dynamic sales team. The telesales representative will play a fundamental role in achieving customer acquisition and revenue growth objectives by engaging with potential and existing customers over the phone to promote our products/services, answer queries, and close sales.
Key responsibilities:
1. Outbound/Inbound Calls:
Make outbound calls to potential or existing customers to introduce products or services. Handle inbound inquiries from customers with professionalism and enthusiasm.
2. Sales Generation:
Identify customer needs and pitch products/services tailored to their interests.Meet or exceed sales targets and quotas within the specified timeframe.
Customer Relationship Management:
Build and maintain strong, long-lasting customer relationships.Follow up with leads and existing customers to encourage repeat business.
3. Product Knowledge:
Stay updated on product/service offerings, pricing, and promotions. Address customer questions and concerns with detailed, accurate information.
4. Data Management:
Maintain records of calls, customer interactions, sales, and prospects in the CRM system, customer needs, and competitor activities.
5. Problem-Solving:
Resolve customer complaints or issues by coordinating with internal teams as needed. Escalate complex issues to senior team members or managers for resolution.
6. Compliance:
Adhere to company policies and sales guidelines. Ensure compliance with relevant legal and ethical standards.
Qualifications and skills:
Education: High school diploma or equivalent; a bachelor's degree in business or a related field is a plus.
Experience: Previous experience in telesales, customer service, or related roles preferred.
Communication Skills: Strong verbal and written communication skills, with an ability to build rapport over the phone.
Sales Acumen: Persuasive, confident, and resilient with a proven ability to close sales.
Tech-Savvy: Proficient in using CRM systems, telecommunication tools, and Microsoft Office Suite.
Interpersonal Skills: Active listening skills and a customer-centric approach.
Goal-Oriented: Self-motivated with a drive to achieve and exceed sales targets.
What we offer:
Competitive salary with attractive commission and performance incentives.
Professional development opportunities and training.
A supportive and collaborative work environment
Altrone is a leading services company that covers the entire gamut of technology solutions and services including infrastructure management, application development, BPO, engineering, and R&D services. Over the years, we have demonstrated remarkable growth despite the economic downturn.
We bring IT and engineering services expertise under one roof to solve complex business problems for our clients. Leveraging extensive global off-shore infrastructure and a network of offices in Asia, North America, and Europe, we provide holistic, multi-service delivery in industries such as financial services, manufacturing, consumer services, public services, and healthcare.
