Telecaller Job

Key responsibilities:

1. Handle customers' inbound and outbound calls and work on solving queries, telling them about products/offers/services
2. Follow communication -scripts- when handling different topics
3. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell products when they arise
5. Build sustainable relationships and engage customers by taking the extra mile
6. Keep records of all conversations in our database in a comprehensible way
7. Frequently attend educational seminars to improve knowledge and performance level
8. Meet personal/team qualitative and quantitative targets

Minimum requirement:

1. Good communication skills
2. Good problem-solving skills over the call
3. High energy level

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