1. Engage with prospects to understand their pain points, clarify doubts, and provide tailored solutions to overcome hurdles in their loan application process to boost conversion and loan disbursements.
2. Achieve and exceed daily call metrics: connected calls, average handling time, first call response time, issue resolution time, loan disbursal targets, call quality scores, etc.
3. Uphold a customer-first approach by demonstrating empathy, patience, and active listening to deliver clear, accurate, and helpful guidance on the loan journey.
4. Track and document call outcomes, customer interactions, and feedback accurately in the CRM system to support data-driven decision-making.
5. Stay updated on product features, policies, market trends, competitive benchmarking, and FAQs to provide accurate and efficient support throughout the loan journey.
6. Maintain consistent communication with customers, following up on unresolved issues to ensure timely and satisfactory resolutions
2. Those who are from or open to relocate to Mumbai and neighboring cities
Other requirements
1. Minimum qualification of a bachelor’s degree or equivalent with 6 months to 2 years in an outbound call center or sales environment, preferably in digital lending (personal loans).
2. Possess strong verbal communication skills, with fluency in three languages (proficiency in English and Hindi is desired)
3. Demonstrate basic proficiency in using CRM tools and maintaining accurate records.
4. Exhibit problem-solving, persuasion, and convincing skills.
5. Show eagerness to learn and adapt in a fast-paced environment.
6. Pay attention to every detail to reduce friction and delight customers.
7. Be prompt, courteous, and capable of building rapport with customers
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 3,00,000 - 4,50,000 /year
Perks
Informal dress code Health Insurance Life Insurance
Trusted by over 1.5 crore clients, Angel One is one of India's leading retail full-service broking houses. We offer a wide range of innovative services, including online trading and investing, advisory, margin trading facility, algorithmic trading, smart orders, etc. Our Super App is a powerhouse of cutting-edge tools such as basket orders, GTT orders, SmartAPI, advanced charts, and others that help you navigate capital markets like a pro.
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