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Training Quality Analyst Job

Actively hiring

Training Quality Analyst

GrowthFN (Kuala Lumpur, Malaysia)

Kuala Lumpur (Malaysia)

Start date

Starts Immediately

CTC (ANNUAL)

$ 1,20,000 - 1,44,400 $ 1,20,000 - 1,44,400 /year

Experience

2 years

2 years experience

Apply By

21 Sep' 24

Posted 5 days ago

International

Job

57 applicants

About the job

Key responsibilities:

1. Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
2. Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
3. Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
4. Package, deliver, and at times present key findings and briefings.
5. Conduct random evaluations to identify areas of improvement as necessary.
6. Conduct regular spot checks of the QAs' audits and work on their development accordingly.
7. Identify training needs by working with the operations team and QA.
8. Possibly lead business reviews from a quality perspective.

Note: This role is only for the residents of Malaysia.

Skill(s) required

Data Analytics

Earn certifications in these skills

Learn Data Analytics

Who can apply

1. Candidates with minimum 2 years of experience.

2. Those who are from or open to relocate to Kuala Lumpur

Other requirements

Must be proficient in Korean in terms of writing, reading, and speaking

• Degree in any discipline.

• Minimum 2 years of quality analyst experience.

• At least a TQA for 1 year; proficient data analytics skills, exposure to people development and management.

• Fast learner who requires minimal supervision.

• Minimum bi-lingual proficiency, tri-lingual and above is preferred.

• Experience in preparing and presenting written project status reports and executive briefings.

• Phenomenal communication, presentation, and public speaking skills.

• Organizational and time management abilities.

• Critical thinking, analytical, and decision-making abilities.

• People management.

Salary

Annual CTC: $ 1,20,000 - 1,44,400 /year

Perks

5 days a week Health Insurance Life Insurance

Number of openings

About GrowthFN (Kuala Lumpur, Malaysia)

Website

GrowthFN is a global IT and consulting services company that provides a range of services including recruitment, business process outsourcing (BPO), IT solutions, and digital transformation. They specialize in helping businesses optimize their operations by offering customized solutions that align with their specific needs. GrowthFN works with clients across various industries, offering services such as talent acquisition, IT staffing, and managed services. They are known for their focus on delivering value and enhancing the efficiency and effectiveness of their clients' business processes.

Activity on Internshala

Hiring since August 2024

1 opportunity posted