I. B2C (Business-to-Consumer):
1. Customer Interaction: Engage with individual clients to understand their travel requirements, preferences, and budgets.
2. Sales and Upselling: Offer and upsell holiday packages, flights, hotels, travel insurance, and other services to customers.
3. Personalized Itineraries: Create and customize travel itineraries based on client preferences.
4. Customer Support: Handle client inquiries, provide detailed travel information, and resolve any issues pre or post-travel.
5. Booking and Payments: Manage end-to-end booking processes, including ticketing, confirmations, and payment collection.
6. Cross-Selling: Recommend additional travel products, such as excursions, upgrades, and dining experiences.
II. B2B (Business-to-Business):
1. Client Acquisition: Identify and build relationships with travel agents, tour operators, corporate clients, and other businesses.
2. Product Presentations: Conduct presentations to showcase travel products and packages tailored for B2B partners.
3. Negotiation: Negotiate rates, contracts, and terms with corporate clients and travel agencies.
4. Account Management: Manage and nurture long-term relationships with B2B clients, ensuring repeat business.
5. Market Analysis: Research market trends to design competitive and appealing travel packages.
6. Partnerships: Collaborate with hotels, airlines, and tour operators to secure the best deals for B2B clients.
Skills:
1. Strong sales and negotiation skills.
2. Excellent communication and interpersonal skills.
3. Proficiency in travel software (e.g., GDS systems like Amadeus, and Sabre).
4. Knowledge of domestic and international travel destinations.
5. Ability to handle high-pressure situations and resolve conflicts.
Key Performance Indicators (KPIs):
1. Achievement of monthly/quarterly sales targets.
2. Number of new clients onboarded (B2B).
3. Customer satisfaction scores (B2C).
4. Repeat business and client retention.
5. Profitability of sold packages.
Preferred Attributes:
1. Multilingual capabilities to interact with diverse clients.
2. Flexibility to adapt to a dynamic travel environment.
3. Passion for travel and knowledge of trends in the travel industry.
Recruitment has been a complex problem in the 21st century. With our entry into the startup era, both employees and organizations have become more dynamic, complicating matters further. We acknowledge that previous attempts in this space have often fallen short. Nevertheless, we are confident in our efforts. Our vision is simple: to facilitate an effortless job search for seekers and connect employers with the best-fit candidates.
At Zigsaw, we are spearheading a revolution. We are building an open community to support job seekers and employers in your city. Ultimately, this initiative aims to reduce unemployment and contribute to your city's prosperity. While our resources are freely available for all to use, most of our team members work on a voluntary basis.
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