1. Accepting bookings: Manage and process hotel bookings on various online platforms like MakeMyTrip, Agoda, and other similar channels. Ensure accuracy and completeness of booking details. Collaborate with the hotel staff to confirm reservations and provide necessary information
2. Customer assistance: Respond to customer inquiries promptly and professionally through chat and email. Provide assistance related to bookings, reservations, and other hotel services. Address customer concerns and issues, working towards effective resolution
3. Customer feedback: Collect and analyze customer feedback to identify areas for improvement. Implement strategies to enhance customer satisfaction and loyalty. Regularly monitor online reviews and ratings to maintain a positive online reputation
4. Backend management: Handle the backend processes of hotel bookings, ensuring a seamless workflow. Coordinate with relevant departments to manage room availability, rates, and promotions. Maintain organized records of bookings, cancellations, and customer interactions. Maintain Resorts Pages on OTA platforms using standout Hotel descriptions, Amazing photos, highlighting USPs and other required information
5. Reporting: Prepare regular reports on total hotel bookings, revenue generated, and other key performance indicators. Analyze data to identify trends, opportunities, and potential areas for improvement. Provide actionable insights to the management team for strategic decision-making
6. Quality assurance: Implement and uphold quality standards in booking processes and customer interactions. Conduct regular audits to ensure data accuracy and system integrity
7. Technology integration: Stay updated on the latest trends and technologies in online booking platforms. Explore opportunities to integrate new technologies for improved efficiency
8. Proactive problem solving: Proactively identify potential issues and implement preventive measures. Collaborate with the technical team to address any system-related challenges promptly
9. Training and development: Stay informed about industry best practices and share knowledge with the team. Provide training sessions for staff on customer service excellence and online booking procedures
RechargeZap is one of India's first mobile operators, an instant pre-paid recharge portal. RechargeZap provides recharge service for all major prepaid mobile service providers in India. We aim to empower our users by providing quick and convenient prepaid mobile recharge as well as DTH recharge. RechargeZap is completely reliable in terms of services and security. We at RechargeZap believe that customer satisfaction should be the primary objective of any successful company.
