UK/US Customer Service (CHANDIGARH) Job

Title - US/UK Customer Service
Location - Chandigarh IT Park
Shift - 5.5 days working, Rotational 9 hours shift + Cab Facility
Salary - Up to max 36K CTC + 5-6K monthly Incentives
Shift Timings : Rotational

Qualifications and Skills

3 to 5 years of experience in a similar role
Strong communication skills, both verbal and written
Excellent problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Customer-focused mindset with a strong emphasis on customer satisfaction
Ability to handle multiple tasks and prioritize effectively
Proficiency in Microsoft Office
Experience with US process and inbound calling is preferred
Willingness to work night shifts as per US time zone
Knowledge of logistics and BPO industry is a plus

Roles and Responsibilities

Handle customer service inquiries and provide support to clients
Respond to customer inquiries via phone and email
Assist customers in navigating the company's products or services
Resolve customer complaints or concerns with professionalism and empathy
Ensure timely and accurate documentation of customer interactions
Collaborate with cross-functional teams to address customer needs
Participate in training sessions to enhance product knowledge and customer service skills
Adhere to company policies and procedures
Achieve performance targets and KPIs
No Sales/ No Targets.

#TeamWOODS

NOTE : This is 100% office job with NO Exception.

For more details, please call/watsap - Vaishali- 94676-23088

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.