US Customer Care Executive Job

Job Overview
The US Customer Care Executive is a full-time junior position based in Chandigarh, Panchkula, or Mohali. This role requires a minimum of 1 year and a maximum of 3 years of work experience. The ideal candidate will focus on providing excellent customer service to US-based clients, leveraging skills in US Logistics and Customer Service.

Title - US Process Associate
Location - Chandigarh IT Park
Shift - 5.5 days working, Rotational 9 hours shift + Cab Facility
Salary - Up to max 35K CTC + 4-5k Incentives

Qualifications and Skills
Must have expertise in US Logistics (Mandatory skill) and US Customer Service (Mandatory skill) for efficient operations and customer satisfaction.
Exemplary communication skills to handle customer queries and resolve issues effectively and professionally.
Proficiency with CRM systems to manage customer interactions and streamline processes efficiently.
Familiarity with UK Logistics, enhancing the ability to provide comprehensive support to clients.
Skilled in multitasking and able to manage multiple customer issues simultaneously while maintaining quality service.
Strong problem-solving skills to offer quick and efficient solutions to client issues.
Ability to work proactively and independently in a fast-paced environment, adapting to new challenges and situations.

Roles and Responsibilities
Provide excellent customer service and support to US-based clients, addressing their needs and queries effectively.
Handle customer communications through various channels, ensuring timely and accurate responses.
Utilize CRM systems to document client interactions, track issues, and follow up on outstanding requests.
Collaborate with the logistics team to ensure smooth operations and resolve any logistical issues promptly.
Work with a focus on client satisfaction, consistently exceeding customer expectations through dedicated service.
Participate in training sessions and workshops to enhance product knowledge and customer service skills.
Manage and escalate customer complaints when necessary, ensuring all issues are resolved to the client's satisfaction.
Maintain updated knowledge about the company's products, services, and industry standards to provide accurate information to clients.

For more detaails contact Vaishali at 9467623088

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.