Voice Process Executive Job

Voice Process Executive

Pune, Pune Division

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,60,000 - 4,80,000 ₹ 3,60,000 - 4,80,000 /year
Experience
1-3 years
1-3 years experience
Apply By
14 Mar' 25
Posted 2 weeks ago
Job

About the job

Location: Kharadi, Pune
Salary: 30,000 - 40,000 per month
Qualification: Graduate (Mandatory)
Experience: Minimum 6 months in international sales or voice process (Mandatory)
Shift Timings: Rotational shifts, 6 days working

Key Responsibilities

Manage inbound and outbound customer calls with a focus on delivering high-quality support and resolution.
Address customer queries related to PhonePe services, including payment issues, transaction concerns, and account management.
Exhibit a professional and positive approach when interacting with customers.
Ensure prompt resolution of customer concerns and strive for high customer satisfaction.
Communicate effectively in English, providing clear and concise information.
Accurately document call details, issues, and resolutions in the system for reference.
Consistently meet and exceed performance metrics and quality standards.

Eligibility Criteria
Education: Graduation is mandatory.
Experience: Candidates must have at least 6 months of experience in international sales or voice process.
Skills:
Strong verbal and written communication skills in English.
Excellent problem-solving skills and the ability to manage multiple customer queries efficiently.
Basic computer proficiency.
Must be able to clear the Versant test.

Who can apply

1. Candidates with minimum 1 years of experience.

Salary

Annual CTC: ₹ 3,60,000 - 4,80,000 /year

Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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