WhatsApp -CRM Job

Company Overview
Gamut HR Solutions will help you find the right kind of job! Located in Hyderabad, Gamut HR Solutions is a small but dedicated team of 2-10 employees. With an emphasis on providing tailored HR solutions, the company endeavors to align job seekers with their ideal roles. For more information, visit our website at Gamut HR Solutions.

Job Overview
We are seeking a Junior WhatsApp CRM to join our team in Hyderabad. As a full-time position, the candidate should have a minimum of 1 year and a maximum of 3 years of work experience. The ideal candidate will be adept in managing customer relationships through WhatsApp, ensuring high levels of customer satisfaction and engagement.

Qualifications and Skills
Customer Relationship Management (Mandatory skill): Experience in managing customer interactions and maintaining effective communication.
Attention to Detail (Mandatory skill): The ability to spot errors and ensure accuracy in all tasks.
Communication Skills: Excellent verbal and written communication skills for interacting with customers and team members.
Problem-Solving: Strong problem-solving skills to resolve customer issues promptly and effectively.
Technical Aptitude: Ability to quickly learn and use various software tools required for customer relationship management.
Multitasking: Proficiency in handling multiple tasks simultaneously without compromising on quality.
Analytical Thinking: Competent in analyzing customer data and feedback to derive actionable insights.
Adaptability: Flexibility in adapting to changing customer needs and evolving industry practices.

Roles and Responsibilities
Managing customer interactions through WhatsApp to ensure timely and effective communication.
Maintaining detailed records of customer interactions and transactions.
Identifying customer needs and providing appropriate solutions to enhance customer satisfaction.
Collaborating with other departments to resolve complex issues and improve overall service quality.
Monitoring and reporting on customer feedback and trends to make data-driven decisions.
Ensuring compliance with company policies and procedures in all customer interactions.
Continuously improving product knowledge to provide accurate and comprehensive information to customers.
Assisting in the development and implementation of new CRM strategies to boost customer engagement.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.