The Associate Center Manager at CultFit is responsible for customer experience, in-gym center sales, inventory management, customer troubleshooting, and people management.
1. Sales:
-Responsible for promoting and selling memberships to potential new clients.
- Walk-ins/trials management.
-Responsible for achieving the target by driving conversion.
-Responsible for up-selling.
-Should maintain a record of every interaction with new users.
-Should enter all details of customers, and walk-ins on internal tools.
2. Operations:
-Managing center experience and incremental enhancements.
-Timely opening and closing of the center.
-Inventory management: Ensure inventory of essentials, supplies, and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, towels, etc.).
-Managing classes and workouts.
-Ensuring the punctuality of trainers and classes.
-Handle issues concerning attendance, equipment, and space availability.
-Customer interactions and troubleshooting.
-Interact with walk-ins and prospective clients.
-Improving member attendance through meet and greet, familiarity building, and creating a welcoming atmosphere.
-Take feedback from members and partners about classes and document the same.
-Handle issues that may lead to consumer experience during or pre/post-class
-Center facility audits and inputs.
-Ensure that we do daily audits of the center and facility including all supplies and essentials.
Kindly Ensure you are prepared with below for your interview:
Read the job description thoroughly;
Install the Cult.fit app
Read about the company Cult.fit (https://www.cult.fit/)
Read about fitness and learn/prepare- basics of sales and customer handling
Dress up formally only
Other details:
Work from office
Qualification_ Graduation/diploma/certificate
No. working days - 6
Week off 1 - Rotational
Shift timings are rotational shifts:
Split Shift - 5:30 AM to 10 AM (Break - can go to Home ) 5 PM to 10 PM
Compensation Details: It differs as per the center that we are hiring, But it will be in between 3 LPA i.e. 22500 after a deduction of 10% TDS. Other than this You will get incentives in between 6 - 10K that will depend upon the performance (sales) that you have done.
Cult.fit is an integrated platform for food, fitness, and meditation. We take a holistic approach towards health and fitness by bringing together all aspects of a healthy lifestyle on a single platform. We offer both online and offline experiences across fitness, nutrition, and mental well-being through its 4 products, i.e., cult.fit, eat.fit, mind.fit & care.fit.
With the aim to make fitness fun and easy, cult.fit gives workouts a whole new meaning with a range of trainer-led, group workout classes. Eat.fit makes healthy eating easy & affordable. Every eat.fit meal is cooked fresh with the best ingredients and is calorie counted and delivered to your doorstep. Care.fit is a state-of-the-art medical and diagnostic center that offers doctor consultations and clinical expertise to help in providing care for common illnesses and complex issues.
