If you love convincing people, are extremely customer-centric, and are excited by the challenges of a new emerging business environment, then we are looking for you!
Key responsibilities:
1. Analyze leads generated from the institute s marketing campaigns and connect with them to explain about enquired courses
2. Develop and maintain a positive relationship with prospective students and work towards delighting them by helping them achieve their course program goals
3. Maintain a constant communication channel with candidates via phone, email, chat, and social media to keep them updated about the latest programs/workshops
4. Analyze all interactions (on the platform, in person, or on call) that each prospective student has with us to understand their progress, gauge the enrolment possibilities, and provide them with regular updates and motivation for enrolment and finally closing admission
5. Bring in constant feedback to help improve the programs and improve satisfaction scores
6. Plan and execute the program calendar, including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the students
Here's what we are looking for :
1. Excellent written and spoken communication skills (English and Hindi)
2. Strong customer service bent of mind, in order to understand the students' expectations and support them in achieving their goals through the program
3. Approachable and vibrant personality
4. Ability to approach any situation with patience and empathy
5. Passion to deliver the highest levels of customer service at all times
6. Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines
7. Basic proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint) is mandatory
Education & experience :
1. Graduate in any field
2. Fresher with an interest in the field of sales
Address: 1104, Hubtown Solaris, N S Phadke Marg, Andheri (E), Mumbai 69
J K Diamonds Institute of Gems & Jewelry (JKDIGJ) is a renowned institute pioneering in gems & jewelry education for almost three decades. Mr. Kirit Ajmera, founder of JKDIGJ, born in Burma (Mandalay) in a Jain family, started his career in the diamond market in 1976 with trading and jewelry business.
In 1987, during the progressive year of the diamond market, several people asked him about a suitable place to learn diamond grading. There was no suitable place that provided practical training. Inspired by the interest of the people, he launched courses of polished and rough diamond grading as per international standards in 1989 at the J K Building, Opera House.
