Call Quality Assurance Associate Job

Actively hiring
Call Quality Assurance Associate

Gurgaon

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year
Experience
1-2 years
1-2 years experience
Apply By
31 Oct' 24
Posted 2 weeks ago
Job

About the job

Key responsibilities:

1. Monitoring calls (conduct call audits to ensure adherence to company standards)
2. Assess call agents' performance based on established metrics
3. Provide actionable feedback to improve performance & enhance customer satisfaction
4. Prepare detailed reports on audit findings & trends
5. Collaborate on process improvements for better growth
6. Ensure compliance with standards
7. Regular check on hygiene

Please note that for outstation candidates, we provide PG accommodation for the first 7 days and reimburse AC-3 tier train fare for relocation.

Skill(s) required

Effective Communication MS-Excel MS-Office

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Should have good verbal & written communication skills

2. Should have proficiency in Microsoft Office

3. Should have at least 6 months of experience in quality or sales

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

Informal dress code 5 days a week Health Insurance

Number of openings

5

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Activity on Internshala
Hiring since January 2020
332 opportunities posted
90 candidates hired
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